Customer request management software

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Customer Case Management End-to-end management of all customer queries, requests, and complaints—from initial interaction to case resolution Insight into work steps, turnaround times, and approvals. For incoming requests for work, service request management software makes it easy to organize service work and track any status changes.

Our software is made to handle all aspects of request management, from tracking status, to viewing assignees, to having records of any conversations about the request.

Because OneDesk is flexible, any kind of service request can be managed in our software. This keeps all the most relevant details in one place that can easily be accessed. Service request management software covers a broad range of industries and is needed for various kinds of roles.

Whether the requests are for support work, ongoing maintenance, or general inquiries from customers, they all need to be managed. Management of service requests includes logging the work, triaging it, tracking it, communicating effectively about it, and ensuring the work is delivered as per requirements. By using software, request management can be turned into a straightforward and simple process. Key data for any request includes a summary, the creation date, the priority, the requester, and the status, and any conversations on the request.

You can also add your own custom fields and properties. To track a service request, there needs to be a way to easily see the set of all active requests.

When tracking requests in OneDesk, our Tickets application provides visibility into the state of work. While the entire list of features is exhaustive, the native integration with LDAP and Active Directory is a key feature, which makes the initial setup easier for organizations. To help gather critical data and information for ticket resolution, the software allows the creation of custom request forms dynamically with unlimited fields.

Web Help Desk also offers business-based action rules to automate ticket assignment and ticket updates. For effective change management , Web Help Desk allows organizations to track and automate their workflows with rule-based approval and voting features. The software also allows managers to track the performance of service desk teams in real time, using a built-in customizable reporting dashboard. The dashboard provides insights into the status of service requests, real-time billing data, major problem types with regions of their origin, and more.

To learn more about the software, you can visit the SolarWinds website or start your evaluation with a day fully functional free trial. The solution offers a clean interface and is easy to set up without the need for lengthy coding or configuration. While it offers basic and advanced ITSM capabilities, organizations can configure it to meet specific IT service management needs with the marketplace of various integrations and apps.

Integrify provides a personalized request portal that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in-progress.

Plus they get email alerts for changes and updates in the process. When it comes to building and managing request forms , you need a powerful form-building solution that allows for easy form re-use and rapid development.

You also need to be able to build intelligent forms with logic and customized fields. Integrify offers all that and more. Easily locate, copy, or add existing forms to any process.

Once a request is submitted, you need to make sure it's handled quickly and properly. Building standardized request workflows is Integrify's bread and butter. We offer the industry's best drag and drop process designer , allowing even novices to build process workflows quickly and with whatever level of complexity is needed. Integrify tracks and maintains an audit trail of all your workflow processes , form data, and user actions.

Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture.