Notifications can be turned off anytime from browser settings. While there is no statement from Chase bank yet, claims suggest 'a server problem or possible glitch' led to displaying incorrect account balances. Account-holders realized that their bank accounts had been compromised, with many complaining that they were missing hefty amounts and others claiming that they had extra money added to theirs. While the claims that "it was hacked" has no credibility, chances are that there were server problems or a possible glitch, which may have led to displaying the incorrect balances in the account details.
Many Twitter users who hold an account in the second largest bank in the world also complained of not being able to see the statement of their transactions from the past few days. So instead of crying over the spilled milk one needs to find ways to recover or salvage. In this post I will be referring to only those financial frauds that are done online.
The banks however, refuse to help the victim on the grounds that the transaction was done with the actual card and the exact password and PIN was entered. So no matter how hard you try to convince them, it just amounts to a lot of frustration. One should understand the basics here, the bank is right at its place when it is refusing to pay. Since the money is already gone from the account to the merchant as legitimate credentials were given, if the bank agrees to refund it will have to bear the losses.
Bank will always try to put the blame for card fraud on you. Usually they will redirect the victim to go to police for further help. From my opinion police will also not be able to help you much in this case as often such financial frauds happen far away in a different country. It is quite difficult to track down the person or group that has scammed you without the help of law authorities in several different countries that transaction might have routed through.
In most of the case studies of such financial fraud that I have seen, the victim often wastes lot of time in going to bank and police back and forth. When your bank account gets hacked and money gets transferred online one should follow the steps given below to avoid further losses:. Most of the victims miss out on these important steps and hence are unable to recover any of the money they have lost.
So what one should do along with the above given steps is to observe the fraudulent transaction details carefully. For example in one of the cases that I studied and was able to successfully recover the money for the victim, the fraudulent transaction reported by his bank was as follows:. The SC This is followed by type of transaction DR indicating as debit and the amount. No merchant would like to do business with a stolen card. They will readily block the transaction and revert the amount.
This will ensure that you get the money back in your account. However, this is possible only if the merchant has not delivered the goods or process the transaction completely. This usually takes more than 24 hours. In the case mentioned above, when I searched the Internet for Gymboree I was able to locate the merchant website. I asked the victim to contact the merchant.
When the victim contacted the merchant through their website and gave details of the transaction it was confirmed by them that the transaction had taken place. The victim then convinced them that the transaction was fraudulent.
Every victim may not be lucky as in this case but one can always try to reach out to the merchant through whatever possible way and give them the real picture. The chances of you getting your money back then become stronger. In some cases like money transfer to individual through PayPal or some other benefits it is bit difficult to get back the money.
For example if you transfer money to the scammer by say Western Union or MoneyGram and you realize that it was scam in less than 24 hours you have very good chance to get your money back. You just have to reach out to the right person from help desk of the money transferring merchant and in this case Western Union or MoneyGram. Your feedback If you ever have faced such situation and have something to share, please do share your experience.
This will add to the knowledge of all our readers and make them alert. For security news, tips, suggestions, ideas you can follow Sanjay on Twitter sanjaykatkar. Save my name, email, and website in this browser for the next time I comment. Now am am a bit aware and know how to handle these situation. In India,merchant does not help,instead police first ask for their commission. And steps you have noted above,we usually follow all those steps. So boss all above is not going to work in 24 hours.
Not at all possible because of banks policies. Dear Ajay, I can understand your reaction. The truth is we were able to recover money in two of such cases. In the other case the hacker is somewhere else and most probably can be in some other country. They try to use the card for online transactions through some online selling portals like amazon, jabong.. It is possible to recover the money spend on such online transactions by contacting these online shops and convincing about the fraudulent transaction.
Very Good information. I think this should surely help the victims in future. One of my friend recently had such experience of money hacking from his bank account, but he could not do anything other than informing bank and reporting to police. But the Police officials here were very much adamant to launch and FIR.
This is a long story, and till today as it has been 3 months but he has not got his money back. Anyways, thank you very much for the information. Thanks a lot for such kind of useful information. Pl keep it on for the sake of God n Goodness of mankind. It is very good thing you have published for the people,Personally I will obey your valuable advice.
Last year I have purchased a cake for my wife who was in USA that time from mumbai. I did the online transaction through credit card. The transaction was successful. But during transaction they have not asked for otp or any password. I have contacted the credit card company and asked to immediately block the card. I have explained them about hacking my card. They told me that if the valve supplier claimed for the payment, then only we can take the action but help less at that moment.
I faced a similar incident last year. My credit card was fraudulently used for an online purchase worth Euros Rs I reported the matter to the bank immediately and the transaction was blocked. As the used currency was different and also due to full support from my bank i was able to recover the full amount. He was having SBI card also and un-lucky part was both cards were having same pin. Can this be term as fraud?
If so how to tackle? Police are not taking complaint SBI telling you took the money. No SBI account holder can with draw more than this amount in a day at any cost. It happned with me during November, I suspected, while they were asking about some confidentials details, which bank never ask, so I refused, but they threatned me to block my account, I didnt give any details. After 2 days i got an SMS about some failed transaction attempts, I called customer care, they told me it was done by them, just to check my security features, next day again I got failed transaction SMS.
But after some minutes I got transction message amount of Rs. I called customer care and informed, and request them to block the same, as my limit was Rs. They informed 3 transactions were carried out within few minutes, before blocking the card, result, I have to pay Rs.
Bank informed me, it was done from Pakisatn. Next day it happened with my Saving Account, with same bank, around 20 transactions were made within 40 minutes, while I rushed to bank, while transactions were on, Chennai, Mumbai, Benglore was also contacted by Delhi Branch, but they failed to stop the same.
My Card was lying at managers table, but both were helpless. Its cost me Rs. I lodged complaints with local police station, at cyber cell, at bank, but still I lost the amount, bank never helped me, its a terrible experience, both accounts were with HDFC Bank. Its my story sir, you are right, but I got terrible experience in I really do not know what should I do…If every one can help please contact with jalilian gmail.
Sorry to know about your loss. As mentioned in the blog if the fraudulent transaction is taken place online and has taken place recently less than 24 hours the transactions can be reverted by contacting the merchant to whom the payment was done. In other cases you will have to take help of local police.
It was also happened with one of my friend in Chandigarh. He was in New Delhi for his official meeting. He immediately called his bank and blocked the card.
Then he came to Chandigarh and visited his bank. He has to do lots of formalities to prove that he has not made these transactions and he cant pay amount of Rs. After 10 to 15 days it was realized that his card details has been stolen from one of the petrol pump in Chandigarh where he use to feel petrol in his car regularly. Here my friend was lucky that bank has supported and not taken any amount from him.
Here I just like to suggest you that whenever you do any transaction on your Debit or Credit card be present still your transaction completes. I hold a cr cd issued by HDFC bank. The bank always send an SMS on transactions being done. Now the bank promised to make an enquiry and after sometime claimed that the transaction has been genuinely done.
The bank claims that it has some proof. How to challenge the incorrect debit and how to prove the wrong debit? Yet the banker HDFC after making his own enquiry said that cash was withdrawn. How to prove that money actually did not come out of ATM?
To answer your queries one need to have a look at the transaction details as shown in your bank statement. For your query on how to prove is that this has to be banks duty to prove that the transaction is done by you when you are rejecting it. You need to file police complaint against bank claiming that you have not done the transaction. But for all this time factor is very important. COM All these transactions were made online. On enquiry I found that they were made outside India and without password authentication, which I was informed is not necessary if one uses it outside India.
How do these happen? To answer your query of how do these fraudulent transactions happen is already given in the blog. In your case it seems that your card details had been stolen online may be when you had been doing some on-line transactions.
This can happen through various means like phishing visiting fake website or if your system is infected by malware that captures your card details while you do the transaction online. Your above bank statement shows that all these fraudulent transactions were taken place in the month of July. Had you contacted the respective merchants at that time you would have got most of your money refund back by blocking the transaction. COM and Probiller. These merchants do respond to such fraudulent transaction claims and block the transactions if we contact them immediately.
If the money is not gone to hacker it can be blocked. It takes some time for money to reach the hacker. What you can do is you can still try to contact these merchants specially PAYZA, Probiller and find out if the transactions went through. Like if somehow they later realized that this transaction was a fraud they also block it but such amount stays in suspense account until someone claims it. Try to contact their support and find out if these transactions went through and tell them that it was your card that was used fraudulently.
Its almost impossible to get the money now but never know you may get lucky. You can try this with all the merchants in the transactions. Whatever data a website downloads, is saved in that virtual environment.
Hello Sir thank you for such a valuable information. Sir I paid for Aliexpress via debit card and amount got debited from my account but I cancelled the order in the website before payment verification which is to be done by them. As they say the payment verification takes place within 24 hrs.
What should I do? How will the balance will return into my account. Thanks in advance. Thanku sir It is really helpful nowadays when millions of accounts are being hacked everyday. However, I am sure that most people will not follow these steps in spite of reading. They are too damn stubborn and lazy to go beyond blocking the credit card or bank account. The transaction took place in some other country which we never heard of!
Bank promised to give us our money back, but in installments. Thank you for sharing your experience with us. Such information helps educate our readers and make them more cautious against such incidents. This is very useful piece of information, no doubt. However, I request you to give us a instances of hacking in general. Thank you. Talking about a general instance of hacking, we can take the following hacking incident that recently occurred:. Reportedly, Vodafone Germany has been compromised by hackers, exposing sensitive and personal information of about two million customers.
This information includes names, addresses, date of births, and even bank account numbers. The authrorities concerned have said that, more critical information such as credit care detials, phone numbers, and passwords are safe. It is very difficult to get through the current law system to recover our hard earned money.
Also I would like to point out that we should not leave our account dormant or stop using it for any time gap. At times such accounts also get cleaned up and we come to know only when we once upon a time like situation decide to go and check the account status.
In the present age of online banking activities where our details can be easily available to the hackers through various bugs, spyware, malware, etc. From this page, you can get the contact details of our regional offices, and get your issue resolved. Product key is basically the License to run Quick Heal products on your computer. Kindly contact our support team at Our support team will get back to you to resolve the issue you are facing.
Hello sir what if the hacker uses my online account to buy things and then leave a track only to me what then? Is that possible? If you inform your bank or lodge a complaint with the police the moment you realize that your account has been hacked, then you may not be blamed for the situation.
Pls give me suggestion on through online around amount is deducted while i logg complaint to Bank he says this transection done by online so we will not help this have been shared by your 3d pin to anybody. If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker.
Verify if your contact details such as address and phone number have not been changed by the hacker. I have report to police as well as bank manager but police station told me this is bank work they have to investigate police will not interfere on this matter then i mate with bank manager he told me that CVV and 3D pin not to be scanned either you have shared with some one or u r hacked by your pc.
They have given last of reason but they are not ready to take action for further investigation also told me go and complaint to RBI for further issue. Very useful tips. I just lost more than INR from my bank account. I got multiple SMSes in my mobile within fraction of a second and the money was gone. I immediately called the bank up.
But they just blocked my debit card and told my dad to lodge a police complaint. This is so frustrating. I read in different sites in internet, Federal Govt has streamlined the process so beautifully making Banks equally and responsible and accountable for the loss and have defined SLA for responding to the distressed consumer. Thank you for reaching out to us. I am sorry to learn about your loss. Let me come back to you on this.. Thank you for vary useful information.
What I do not understand is whay RBI is not making it mandatory for all card issuing authorities to issue all credit and debit card with the photograph of the card holder. Further, I have also observed that no merchant outlet varifies the signature on the back side of the card with the signature which a person puts on the invoices and other papers. If photo ID cards are issued and if the responsibility of varifying the signature is put on mechant outlets I think such frauds can be minimised.
So he is stuck in a country where he has only been for a month and has no money, his phone is out of charge and we have no way of contacting him.
So please, tell me, how do I help him. The world is sure not fair, and I Tell you this and I mean it, one day I will find who did this and make this most likely FAT non-sociable person pay for what he has done to him! We are sorry to learn about the troublesome affair your brother had to undergo. As you have mentioned, you will be seeking help from the police. Besides that, we would advise you to get in touch with the bank your brother has an account in. Its clear that my debit card details were skimmed and being used to make these cash withdrawals.
We are sorry to learn about your misfortune. You have mentioned that you have contacted your bank and also the regional office, but did not get the expected results. Therefore, we would advise you to report a fraud to local police station, as mentioned in the post. We would like to advise you to avoid giving away your personal information including that of your bank account on any website. Today morning someone called me on behalf of icici bank saying that my account has been blocked and he was resetting a few things.
I know this is totally my fault and i am responsible as i have shared the details. But is there anyway to recover my money or stop the transaction. I blocked the card and contacted the bank but they told me that nothing can be done.
The police as usual was laughingly telling me to go to a stationary shop for lodging the complain, when i approached a senior official ,he told me to go away and not waste his time.
I am totally clueless as to how to proceed with this since the bank said it will take weeks and police is not helping. I am in private job, not in bank. But as a human being, I can proper help you. Please write me immediately. We would advice you to contact your bank regarding this issue.
We would also suggest you to change your password for your online banking account. I have a dumb question, lets say someone has all the information on the debit card and also the mobile number, without physically having the mobile or the card, can they make online purchase?.
Yes, with all the details of a debit card, anyone can make online purchase without the card physically present with them. I just arrived in Chennai,India 2 weeks ago.. About a week later I went to the ATM machine to withdraw some money at a local bank with my visa card. Yesterday went to do the same but from a different ATM machine only this time when I got my slip the balance was completely wrong.
Showing half the amount of what was supposed to be there. I immediately called my bank in my home country and explained to them what had happened to m with checking account balance online through my bank is that the bank can even take a week to update and bring your account balance upto date.
Is there anything I can do to read cover my money… Any assistance will highly be appreciated.. In the post we have outlined the steps one can take to recover their money if their account has been hacked or card details stolen.
I had someone get my routing and checking number in a business account and over the two years they took 70, dollars today I go to the attorney generals office and turn all info over to them, I did find out who they were, they were making car payments with the credit card they used in my account,. Bank people are telling that they are not responsible for it.
It is unfortunate that your bank has not extended any help in this matter. What we would recommend is to take a followup with the police regarding the matter.
There are good chances that they will be able to provide you with substantial help. I have informed mobikwik and payTM. If these transactions have been carried out from your debit card, you need to immediately call ICICI Bank and block the card so that further debits cannot occur. You need to then speak to the customer service center and inform them that these fraudulent transactions have taken place.
What to do. We would advise you to contact your bank immediately on the matter. You may also choose to lodge a complaint with the police. Somebody call me yours debit card is misusing. We would recommend you to contact your bank to verify the information. This will help you get more clarity on the matter. You did the right thing by filing a complaint at the police station, and also notifying your bank. Same happened with me, someone fraudulently used my ICICI Bank debit card details against unauthorised transactions on steam games total of 2 transaction amounting inr and right after second transaction I received a phone call from ICICI Bank asking if I did those transaction, and after that they blocked my debit card to further stop more transactions.
I have registered the complaint at icici bank and they are asking for docs FIR regarding this fraud. Please reply, it will help me regarding to deal with them. I got a call saying that i am calling from Provident fund office and you will get your provident fund in 24 hrs. Unfortunately, you fell victim to a phishing phone call. Provident Fund transfers only happen once you submit certain forms to your organization. You should have not given your card details over a phone call to an unverified person in this manner.
We suggest you immediately contact the police and the concerned bank and ask them for assistance regarding this. On 4th May I booked a movie ticket with ticketnow.
Next day ,on 5th May I received bank message that online purchase has been done. COM and I lost around Rs. Then I went to bank,taken statement from them and visited the police station to file a complaint and get an FIR. But no body was interested to take such kind of complaint. Then I have done some internet search and found your article most informative and useful.
COM within 4 hours by E mail no phone no. I explained the problem and asked them to refund my money. They promptly replied and within 4 days I got back nearly RS. As you have suggested,first block the card and then call the seller at the earliest. Once again thank you. We are glad to hear that you were able to successfully retrieve most of the money stolen from you.
It is good to know that there are cases where the money is actually refunded. Your story should help others too when they find themselves in a similar situation. Thank you for sharing this. Plese help me regarding this. Sl No Account No Amt 1. Can they hacked my account? We would advise you to contact your bank regarding this. We would also advise you to never entertain such emails, especially those that come from unknown senders. I have filed a complaint in my nearest police station in bandra Mumbai also.
It is highly unfortunate that such an incident happened to you but at least it came to your notice before more money was debited from your account. It is hoped that your money would be returned to you as soon as possible. We cannot say with certainty how long that will take though. But we wish you all the best. Do let us know when your cash is refunded to you. Thank you for your question.
IP addresses can be traced but there are several softwares that are easily available which can mask the IP address of a machine. So this process cannot be relied on blindly. Moreover, if the location of the perpetrator is in a foreign country, several international laws and legal issues also come into the picture.
Same is the case with tracing of phone numbers. So, these cases need to be treated as unique every time they occur and there is no one fixed way to tackle all such incidents. The merchants can refund the money if a compelling case is made.
If it is proven beyond doubt that a transaction was fraudulent, they have to refund the money. But again, this is highly subjective and depends on a case to case basis. Incidents like this are always unfortunate and every party tries to absolve themselves of blame.
We suggest you report this to your local police station and also register a complaint with the cyber crime cell of India. We hope that your money is returned to you. Hi Team, From my IOB account 25, has been withdrawn through my debit card without my authorisation.
Kindly help me to recover my money. I have blocked my card and mailed a complaint to bank and to ciber crime cell delhi.
The necessary first steps of blocking your card and filing a complaint with your bank have already been completed by you. We also suggest you file an FIR with your local police station.
All the best while recovering your money. Pl help. In both the transactions It is unfortunate to hear that these transactions were conducted without your knowledge or approval from your bank account.
They would be the best people to help you out regarding this. Can you please elaborate a bit further on your question? We are not quite sure what you mean here.
This is inform to you that Rs. We are sorry to learn about your loss. If you think you are not getting adequate support from your bank, then it is advisable to raise a complaint with the police. Within 3 hours of transactions i informed citibank regarding fraud happened and asked them to stop payment to merchants.
BUT citibank ignored my requests and paid to the merchant. In my case the problem is merchants are fake as their sites are either not up or credentials given are wrong. So i cant think of getting refund from the merchant asthese sites are made for Fraud purpose looks like. Citibank is not listening to us and just saying that as these transactions are done using IPIN so we cant help you. Citibank is not at all coopearting. Even for second Fraud we informed bank within three hours of fraud happening.
We are still struggling to get our money back. But i can say is Citibank is hopeless bank and doesnot care for their customers. This is a very serious problem indeed and it is unfortunate that your bank is not cooperating with you. Firstly, we suggest you switch to another bank once all this is done. Secondly, have you approached the police yet? Filing an FIR may seem like a tedious job but it will certainly help in this matter. We suggest you do that ASAP. Also, please contact the Indian cyber crime cell for further assistance as they look into such cases in detail.
My ATM cards got stolen from my car. I came to know about it only when the transactions were made. I had 7 cards and transaction was made from all 7 cards. Each from a different location almost simultaneously. I want to know how have the thieves been able to withdraw money from all atm cards each having a different PIN altogether? We are sorry to hear about your situation.
Firstly, yes you can get the money back. For that you need to contact your banks and the police as well. Since the transactions have almost all been made at the same time, it will be a bit easier to prove that this is not humanly possible, especially if all the transactions were from different locations. However, you will need to chase the authorities for this.
Secondly, in the future please do not carry so many ATM cards with you. We cannot comment on how the attacker managed to crack 7 different PINs, as there are many different techniques used for this purpose. We are sorry to hear about this incident. If you think you are not getting the right amount of support from your bank, then we would advise you to raise a complaint with the police.
Hopefully, they might be able to help you with this issue. Apologies but we are not clear about the exact nature of the issue you are facing?
Can you please explain a bit further and give us some more details about this. Due to failed transaction of amt Rs. I immediately lodged a complaint upto this every thing was fine later i got a cal from someone As a consumer. We believe, lodging a complaint with the police may help you with this issue. Also, please understand that, no bank will call you asking for your bank details.
If you do get any calls in future, do not respond and report the same immediately to your bank. Then why the banks push you to make transactions online if they are not able to offer a secure transaction. Ordering checks have become a night mare. They are very expensive to make you use online transaction. Everything is a mockery.
On Saturday when i checked my saving account statement online , found that one cheque was cleared by citi bank for rs.
It is unfortunate to hear about this incident. You will need to follow up with your bank to refund the money as this is clearly a mistake. If they do not cooperate, then you will need to contact your local police station as soon as possible. I have blocked my card and lodged a police complaint, i am having card protection plan, they have assured me to get my money back with some claim formalities. Kindly contact your local police station as soon as possible for this. They will be the best people to help resolve this situation for you.
I was hit with a debit card fraud recently and the bank was giving no clear information and very bad response. Please do not respond to such calls and do anything they ask you to do. If you are in doubt, visit your bank and ask them face to face if there is some issue with your ATM card. They deposited large amounts of money with bad checks then withdrew the money.
Now the bank is saying they found no fraudulent activity……what does this mean? Thanks for getting in touch! First, they withdrew money through the ATM, then a large false deposit was made and on the same day they retrieved the money via ATM withdrawls, thousands of dls through a branch ATM. The bank even says my daughter made numerous calls to facilitate the transaction.
She never did. Does the bank check their cameras, phone calls when checking for fraud, because obviously they failed to do their homework. She is not taking the check. But what else to do? Thank you.
It looks like you have exhausted all steps to resolve this with your bank. If all steps have been made and there is no resolution, you can contact the Federal Reserve.
The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation.
Although the Federal Reserve looks into every complaint that involves banks it regulates, it does not have the authority to resolve every problem.
There are several federal agencies who handle complaints about banks and other financial institutions, so the Federal Reserve may connect you with or forward your complaint to another federal regulator. I was hacked. I have contacted the authorities. Any other advice please let me know. If my bank account is frozen what can I do if my creditors are needing to pay me and usually use my bank. You may opt to open a new account for the meantime so you can gain access of your funds from creditors.
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Bank Accounts. Peter Carleton. Updated May 26, What changed? Learn more about how we fact check. Navigate Bank Accounts In this guide. What to do if your bank account is hacked Signs your bank account has been hacked How to prevent bank account hacking Types of bank account hacking and fraud Compare banks that offer fraud protection How banks keep your accounts safe from hackers Bottom line Start comparing. Banking Guides. Compare bank accounts. High-yield savings accounts. Certificate of deposits CDs.
We compare the following brands. View more reviews. Cyber attacks on banks happen all too frequently. What to do if your bank account is hacked If you believe your account has been hacked, there are a few important steps you should take: 1.
Unfamiliar transactions. Thieves often do that to test if your card will work before making larger ones. Blocked login. If a hacker accesses your account from an unfamiliar location or tries your password too many times, your account may block you from logging in.
Phone call from your bank. If your account is compromised, your bank may call to notify you of the recent breach. Closed or emptied account. In more extreme cases, you may find that your bank account has been emptied or closed altogether. Denied card. If your account is compromised, your account could be emptied or your card could be frozen by your bank, leading to denied transactions. How to prevent bank account hacking Stay safe online Check for site security.
Most legitimate sites will have privacy and security terms that you can review. Secure URLs start with https — not http. Avoid public networks for banking. Using public networks can compromise your personal security and put your information at risk. Run antivirus and anti-malware software. Doing so could prevent computer viruses and the loss of your information. Beware of spam. Email software is effective at getting rid of spam most of the time.
Avoid using the same passwords for multiple online accounts. Otherwise, a security breach on one website could compromise all of your accounts. Keep your passwords and pins safe.
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